Report a concern

Reporting from inside Haven is faster — the conversation attaches automatically. Use this form if you can’t reach the product, or you’re not the person involved.

If someone is in immediate danger

Contact your local emergency services first. Then tell us, so we can preserve the records a later investigation would need. Haven is not an emergency service.

What are you reporting?

Pick the closest match. It decides where the report lands in the moderation queue.

Asking to move off HavenOff-platform payment or contact detailsHarassment or bullyingRepeated or abusive messagesSexual content or groomingAnything involving a minor is escalated immediatelySharing personal contact detailsPhone numbers, emails, payment handlesMisleading coursePromises the course does not deliverSpam or advertisingBulk or promotional messages

This category is prioritised in the moderation queue. Reports involving a minor are escalated immediately.

Who or what is this about?(optional)A name, course title, or order reference. Helps a moderator find the right conversation.

What happened?Describe what you saw, and when. Quote a message if you can.

Your emailSo we can follow up. Never shared with the person you report.

Goes to Haven’s moderation team at support@havencourses.com.

What happens next

It enters the moderation queue

Flagged messages are prioritised. The relevant conversation is attached automatically.

A moderator reads the thread in context

Not just the flagged line. Only trained staff can open a conversation, and every access is logged.

We act

A warning, content removal, suspension, or permanent removal. Where a report concerns a minor we act immediately.

You hear back

The person you reported is never told who filed it. Where a course is removed, affected students are refunded.

The person you report is never told who filed it.